Frequently Asked Questions
Do tutors have a specific teaching qualification?
All of our tutors have many years of teaching experience in their desired field, additionally some are qualified with PGCE, QTS or OTT (Overseas Teacher Training recognised in the UK). Additionally, they all have a B.A., Master's or PH.D. Our vetting policy is very thorough and we guarantee that any tutor teaching any subject is experienced to do so. Should you wish to apply to be a tutor you can do so here.
Do your tutors have a DBS?
Yes, all tutors must have a Disclosure and Barring Service (DBS) check as part of our vetting process.
How do you charge for your teaching services?
We ask students to pay for the sessions at least 24 hours in advance via bank transfer or debit/credit card.
Where do you hold your teaching sessions?
Lessons can be held either online or face-to-face depending on your requirements. Online sessions are typically held via Zoom or Teams. For face-to-face lessons some tutors will be happy to visit you and others will invite you to visit them.
Can I cancel a lesson?
Yes, please notify 24 hours before you wish to cancel and a refund will then be issued. Please note: Your booking fee may not be refundable depending on the situation.
Can I reschedule a lesson?
Yes, please notify us at least 24 hours in advance if you wish to reschedule a lesson.